Domestic IT Helpdesk Attendant (SSC/Q0110, V3.0 NSQF Level-3, NASSCOM)

As a Domestic IT Helpdesk Attendant, your role involves providing technical support and assistance to users, troubleshooting software and hardware issues, and ensuring the smooth operation of computer systems and networks within a domestic setting. To excel in this role, it’s beneficial to have a solid understanding of IT concepts and acquire relevant skills. Here are some courses that can help you enhance your capabilities as a Domestic IT Helpdesk Attendant

Course Outline:

introduction to the Job Role of Domestic IT HelpdeskAttendant

Concept of Service Requests/Incidents (SSC/N0202)

Monitoring and Validation of Service Requests(SSC/N0202)

Technical Specifications Related to Service Requests(SSC/N0202)

 Deal Directly with IT Service Requests/Incidents(SSC/N0202)

Technical Skills for Handling Incidents (SSC/N0202)

Process of Database Management (SSC/N0202)

Manage Your Work to Meet Requirements (SSC/N9001)

Maintain a Healthy, Safe and Secure Working Environment (SSC/N9003)

• Course Fees –INR 20,000 (One Time) or INR 10,000 + INR 5000 + INR 5000(Instalments)

• Course Duration -6 Months

• Eligibility Criteria – Class XII passed

• Job Role – Managing and resolving client queries /issues primarily through telephonic calls