Customer Care Executive- Domestic (Non-Voice) (SSC/Q2211, V2.0 NSQF Level-3, NASSCOM)

As a Customer Care Executive in the domestic (non-voice) sector, your role primarily involves providing customer support and resolving customer queries through non-voice channels such as email, chat, or messaging platforms. You may also be responsible for handling customer complaints, processing orders, and providing product or service information.

Course Outline :

Introduction to the Job Role of Customer Care Executive – Domestic (Non- Voice)

Attending Customer Queries (SSC/Q3021)

Process of Query Management (SSC/Q3021)

 Deal with Customer Queries (SSC/Q3021)

Documentation Process for Customer Queries( SSC/Q3021)

Manage Query Resolution (SSC/Q3021)

Technical Skills for Handling Customer Queries

(SSC/Q3021)

Software Requirement for Domestic Non-Voice Process

(SSC/Q3021)

Process Requirement for Handling Customers

(SSC/Q3021)

Manage Your Work to Meet Requirements (SSC/Q3021)

Maintain a Healthy, Safe and Secure Working

Environment (SSC/N9003)

•  Course Fees – INR 9,500 (One Time) or INR 3,500 + INR +3,000 + INR 3,000 (Instalments)

• Course Duration – 6 Months

• Eligibility Criteria – Class X passed

• Job Role – Individuals in this job are responsible for resolving queries and customer cases over webchat or email.